Experience the Best of Malaysia: 4N5D Group Tour (May 9th - 14th)
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Cancellation & Refund Policy

General

The cancellation policy is effective for all vacations crafted by Dimaak Travel Technologies (Dimaak Tours) from 01 January 2020. Dimaak Tours customers who are eligible for refunds will receive the refund amount within 60 working days from the date of cancellation or when the supplier(s) process the refund, which ever is later

For refunds related to on-trip cancellations, customers will receive the refund amount within 30 working days from the date of their return or when the supplier(s) processes the refund, whichever is later. For queries/clarifications, please reach out to contact@dimaak.com.

The Refund amount depicted is subjected to change based on international exchange rates , refunds received from suppliers and payments received from customers till date. Any change in refund amount will be communicated to customers by their respective account owners to Sales people.

Flights

On cancelling flights marked as “Non-Refundable” on the final travel vouchers, customers will be eligible for a zero refund.

For Flights marked as “Refundable” on the final travel vouchers, customers will receive a refund as per the details mentioned under the “Cancellation Policy” section of the product and also in the final itinerary shared over the email.

The total refunds for flights may include components which vary as per the international exchange rates. Dimaak Tours will not be responsible for grounded/cancelled/delayed flights. Any cancellation requests for these flights will have to be placed with respective airlines. Realization of refunds would be subject to processing by the respective airline carrier.

The onus is on the customer to ensure that his/her passport has a minimum of 1-year validity and is in good condition. Dimaak Tours is not liable to refund a customer who is not allowed to board the flight because of invalid passports (validity expired, damaged passports).

Customers are expected to reach the airport ahead of their boarding time (at least 2 hours prior to boarding time). Dimaak Tours is not responsible to refund customers who miss their flights owing to delayed arrival at the airport.

Details about baggage limitations (cabin and check-in) will be furnished as part of the final travel vouchers. Additional costs owing to breached baggage limits will have to be paid by the customer at the time of check-in

Dimaak Tours will set meal preferences for customers with airline carriers upon request. However, Dimaak Tours has no control over the availability and quality of meals served on the flight. This will be controlled completely by the airline carrier.

Hotels

On cancelling hotels which have been marked as “Non-Refundable” on the final travel vouchers, the customer will be eligible for a zero refund.

For hotels which have been marked as “Refundable” on the final travel vouchers, refunds and their timelines will be applicable as mentioned under the “Cancellation Policy” section of the product and in the final itinerary shared over email.

The total refunds for hotels may include components which vary with international exchange rates. While Dimaak Tours strives to provide the best hotels with world-class amenities, we cannot be held responsible for factors such as hotel staff behaviour, cleanliness and quality of accommodation. Additional costs owing to on-trip room upgrades and additional amenities will be borne by the customer. All hotels changed on-trip (Hotels booked per itinerary cancelled and new hotels booked) will entail a 100% cancellation fee.

Entertaining early check-in or late check-out requests is solely based on the discretion of the hotel. Dimaak Tours will not be able to process cancellation requests owing to non-availability of these requests.

Activities

On cancelling activities while on the trip, the customer will be eligible for a zero refund.

If you cancel activities 48 hours before the activity date, partial or full refund can be provided depending on the activity. The total refund for activities may include components which vary with international exchange rates.

Activities

For all transfers, refunds are not possible if they are cancelled or rescheduled in the last minute. At least 48 hours notice is required for a refund eligibility.

Visa & Insurance

Dimaak Tours acts as a facilitator for processing Visa applications. We will guide customers on Visa formalities & Visa documentation for specific destinations. The discretion to grant/reject Visa rests solely with the concerned embassy and Dimaak Tours will not be responsible for rejection of any applications. The visa fee is non-refundable in case of rejected visa applications.

While we strive to provide a seamless Visa experience to the customers, Dimaak Tours will not be held responsible for unforeseen changes to Visa formalities levied by the embassy during the document submission and processing phase.

Insurance once applied is subject to 100% cancellation fee and is non-refundable.

TLDR

  • 35 Days or more prior to Departure 90% of the Tour Cost will be returned.
  • 34 Days to 15 Days prior to Departure 75% of the Tour Cost will be returned.
  • 14 Days to 8 Days prior to Departure 40% of the Tour Cost will be returned.
  • 7 Days to 3 Days prior to Departure 10% of the Tour Cost will be returned.
  • Cancellation in Airline will be as per Airline norms and conditions.